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Backsolved

Cancellation & Refund Policy

Last updated 2 September 2026

The short version. Email [email protected] within 7 days of buying and we refund you in full. You do not have to give a reason and we will not argue with you about it.

1. Cancellation

Backsolved is sold as a single one-time purchase granting 120 days of access. There is no subscription and no recurring charge, so there is nothing to cancel to prevent a future payment. No further amount will ever be taken from your card or account unless you deliberately make another purchase.

You may stop using the Service or delete your account at any time. Doing so does not by itself trigger a refund; use the process below.

2. Refunds

Within 7 days of purchase: full refund on request, no reason required, whether or not you have used the paid cases.

After 7 days: we will still consider a refund where the Service did not work as described — for example a technical fault that prevented you from completing cases, or a duplicate charge. Write to us and explain what happened.

Duplicate or failed payments are always refunded in full, regardless of timing. If money left your account but access was not granted, that is our error, not a refund request — tell us and we will fix it the same day we see it.

Where we may decline: requests outside 7 days with no fault in the Service; accounts terminated for a serious breach of the Terms of Service, such as sharing or reselling access; and repeated buy-and-refund cycles by the same person.

3. How to request one

  1. Email [email protected] from the address on your account.
  2. Put “Refund” in the subject line.
  3. Tell us the approximate date of purchase. Nothing else is needed.

4. Timing

  • We acknowledge and approve refund requests within 2 working days.
  • We initiate the refund through the original payment method on approval.
  • Your bank or card issuer then takes typically 5–7 working days for the money to appear. That part is outside our control.
  • Refunds are always made to the original payment method. We cannot pay to a different card or account.

5. What happens to your access

When a refund is issued, paid access ends. Your account and any reports you have already generated remain available to read and export, including from your free case.

6. Before you buy

The first case is free and includes the complete report — the same report the paid cases produce, with nothing held back. Please take it before paying. It is a better test of whether this is for you than any refund policy.

7. Contact

Abhijeet Rohil, C-3/7, Rana Pratap Bagh, Delhi, Delhi 110007, India.
Email [email protected] · Telephone +91 98737 69974